Returns & Refunds

Returns & Refunds

We want you to be happy with your Elite Crete purchase. If there is an issue with your order, please contact us and we will do our best to assist.

Returns

Eligible ready-stock products may be returned within [7/14] days of delivery, provided that the product is:

unused, undamaged, in its original condition, and returned with its original packaging.

Before returning an item, please contact us at [email address] with your order number and reason for return.

Returns sent without prior approval may not be accepted.

Non-Returnable Items

Because some Elite Crete products are made or customized specifically for a customer, the following items are generally not eligible for return unless they arrive damaged or defective:

custom-made products, personalized products, private-label products, branded products, specially commissioned pieces, and products made to an approved custom specification.

Sale or clearance items may also be excluded where permitted and clearly indicated at the time of purchase.

Handcrafted Characteristics

Concrete is a naturally expressive material.

Small variations in color, texture, pores, surface markings, and finish may occur between individual pieces. These characteristics are part of the handcrafted nature of the product and are not necessarily considered defects.

Damaged or Incorrect Products

If your item arrives damaged, defective, or different from the item ordered, contact us within [24/48 hours] of delivery.

Please include your order number and clear photographs so we can review the issue promptly.

Depending on the circumstances, we may offer a replacement, repair, store credit, or refund.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method where possible.

Please allow [5–10 business days] after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from an error on our part or an eligible damaged/defective product.

Return Shipping

Unless a product is damaged, defective, or incorrectly supplied, return delivery costs are the responsibility of the customer.

For assistance, contact info@elite-crete.net.