Shipping & Delivery

At Elite Crete, we take care to prepare and package every order so that your products reach you safely and in excellent condition.

Order Processing

Ready-stock orders are normally prepared for dispatch within [1–3 business days] after your order has been confirmed.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

Custom, personalized, and private-label products follow separate production timelines, which will be communicated and agreed upon before production begins.

Delivery Within the UAE

We currently deliver across the United Arab Emirates.

Estimated delivery after dispatch is approximately [1–3 business days], depending on your location and the delivery provider.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather conditions, or circumstances outside our control.

Shipping Charges

Shipping charges are displayed at checkout before you complete your purchase.

From time to time, Elite Crete may offer complimentary shipping as part of a promotion or for orders meeting a specified minimum value.

Order Tracking

Where tracking is available, you will receive delivery or tracking information using the contact details provided during checkout.

Please ensure your phone number, email address, and delivery address are correct before completing your order.

Incorrect or Incomplete Addresses

Elite Crete cannot be responsible for delivery delays caused by incomplete or incorrect delivery information supplied during checkout.

If you notice an error after placing an order, please contact us as soon as possible. We will do our best to update the information before the order is dispatched.

Damaged Deliveries

Concrete products require careful handling, and we package orders with this in mind.

If your order arrives damaged, please contact us within [24/48 hours] of receiving it and provide your order number together with clear photographs of:

the product, the packaging, and the shipping label.

We will review the issue and advise you on the appropriate next step.

Custom & Private-Label Orders

Shipping arrangements for custom, wholesale, corporate, or private-label projects may vary according to product quantity, dimensions, destination, and project requirements.

Applicable production and delivery terms will be confirmed separately before the project begins.

For delivery questions, contact us at info@elite-crete.net.