Terms & Conditions

These Terms & Conditions apply to your use of the Elite Crete website and to purchases made through our online store.

By accessing our website or placing an order, you agree to these terms.

Products

We make reasonable efforts to present our products accurately through photographs, descriptions, dimensions, and other information.

Because concrete is a naturally variable material and many products are handcrafted, small differences in color, texture, pores, markings, and finish may occur.

Product colors may also appear differently depending on your screen or device.

Prices

Prices displayed on the website are shown in the currency indicated on the storefront and may be changed without prior notice.

Applicable taxes, shipping charges, discounts, or additional fees will be displayed where relevant during checkout.

Orders

Submitting an order does not necessarily mean that an order has been accepted.

We reserve the right to cancel or decline an order where reasonably necessary, including in cases involving incorrect pricing, unavailable stock, suspected fraud, payment issues, or technical errors.

If we cancel a paid order, an appropriate refund will be arranged.

Payment

Available payment methods are displayed during checkout.

Orders may need to be fully paid or otherwise approved according to the selected payment method before dispatch.

For Cash on Delivery orders, additional terms or availability restrictions may apply.

Shipping

Shipping and delivery are subject to our Shipping & Delivery Policy.

Delivery dates are estimates unless expressly agreed otherwise.

Returns

Returns, exchanges, damaged products, and refunds are handled according to our Returns & Refunds Policy.

Custom & Private-Label Products

Custom and private-label projects may require separate quotations, approvals, deposits, production timelines, minimum quantities, design specifications, and payment terms.

Once a customized product, mold, sample, branding application, or production process has been approved and production has begun, cancellation or modification may not always be possible.

Project-specific terms agreed in writing will take priority where they differ from these general online-store terms.

Intellectual Property

Unless otherwise stated, the Elite Crete name, logo, website design, photographs, graphics, written content, product designs, and other brand materials belong to Elite Crete or are used with appropriate permission.

They may not be copied, reproduced, modified, distributed, or commercially used without prior permission.

Website Use

You agree not to misuse the website, attempt unauthorized access, interfere with its operation, introduce harmful technology, or use the website for unlawful purposes.

Third-Party Services

Our website may use or link to third-party services, including Shopify, payment providers, social platforms, delivery companies, or external websites.

Those services may operate according to their own terms and privacy policies.

Limitation

To the extent permitted by applicable law, Elite Crete will not be responsible for indirect or consequential losses resulting from the use of the website or products where such liability may lawfully be limited.

Nothing in these terms is intended to exclude rights that cannot legally be excluded.

Changes

We may update these Terms & Conditions periodically.

The latest version published on this website will apply from its stated effective date.

Effective date: [Date]

For questions regarding these terms, contact:

Elite Crete
Email: [info@elite-crete]
Address: [UAE, Ajman, Industrial zone]